shopviz-terms-conditions

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Terms and Conditions

Last updated: August 13, 2025

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Application means the software program provided by the Company downloaded by You on any electronic device, named ShopViz

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Country refers to: United States

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ZealGood LLC, 2303 Ranch Road 620 S., Suite 160-201, Lakeway, TX 78734.

  • Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • In-app Purchase refers to the purchase of a product, item, service or Subscription made through the Application and subject to these Terms and Conditions and/or the Application Store’s own terms and conditions.

  • Merchant means a business owner or operator who uses Shopify to operate their online store and who installs and uses the Application.

  • Merchant Data means any data, information, or content provided by or collected from Merchants through their use of the Application, including but not limited to store data, product information, customer data, and order information.

  • Service refers to the Application.

  • Shopify means Shopify Inc. and its affiliates, the e-commerce platform on which the Application operates.

  • Shopify Platform means the Shopify e-commerce platform, APIs, services, and related infrastructure.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

If You are a Merchant using this Service through the Shopify Platform, Your use is also subject to Shopify’s API License and Terms of Use and other applicable Shopify policies.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product’s instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Service Credits and Payments

1. Credit-Based Service The Service operates on a credit-based system. To access and use certain features, You must purchase service credits (“Credits”). These Credits are consumed when you use the Application’s functionalities. Credits are offered in various packages and are acquired through one-time purchases; the Service does not involve recurring subscription fees.

2. Billing and Payments All payments for Credit packages are processed directly through Shopify’s billing system in accordance with Shopify’s billing policies and procedures. By purchasing Credits, you agree to the pricing and payment terms displayed within the Application at the time of purchase. Applicable taxes and fees will be determined and charged by Shopify.

3. Purchasing and Usage of Credits Credits can be purchased at any time through the Application’s user interface. Once a purchase is successfully processed by Shopify, the corresponding Credits will be added to Your Account. The rate at which Credits are consumed for various services will be clearly specified within the Application.

4. Credit Validity Purchased Credits do not expire and will remain in Your Account until they are consumed through Your use of the Service.

5. Refunds All purchases of Credits are final and non-refundable. Once Credits are purchased and allocated to Your Account, we will not issue refunds for any used or unused Credits, except where required by applicable law or as mandated by Shopify’s refund policies. Any refund requests are subject to the policies and review process of the Shopify App Store.

6. Price Changes We reserve the right, at Our sole discretion, to modify the prices for Credit packages at any time. Any price change will apply only to future purchases of Credits and will not affect the balance or value of Credits you have already purchased.

User Accounts

When You install our Application, a User Account is created for Your Shopify store. You agree that all information associated with your Shopify store, which is provided to us upon installation, is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

Merchant accounts are subject to additional verification and compliance requirements as specified in the Shopify Platform Integration section of these Terms.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Content

Your Right to Post Content

Our Service allows You to post Content. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.

By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

The Company is not responsible for the content of the Service’s users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your account, whether done so by You or any third person using Your account.

You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

  • Unlawful or promoting unlawful activity.
  • Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  • Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  • Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  • Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
  • Impersonating any person or entity including the Company and its employees or representatives.
  • Violating the privacy of any third person.
  • False information and features.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with these Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.

Content Backups

Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.

Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.

The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.

You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.

Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email at shopviz.dmca@merchanz.io and include in Your notice a detailed description of the alleged infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing Your copyright.

DMCA Notice and DMCA Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest.
  • A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  • Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
  • Your address, telephone number, and email address.
  • A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our copyright agent via email at shopviz.dmca@merchanz.io. Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. We will handle the deletion of Your Merchant Data in accordance with our Privacy Policy and the ‘Data Retention and Deletion’ section of these Terms. If You wish to terminate Your Account, You may do so by uninstalling the Application from Your Shopify admin.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You for the Service in the twelve months preceding the claim or 0 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Shopify Platform Integration

Platform Compliance

The Application operates as an embedded app on the Shopify Platform and is subject to all applicable Shopify terms, policies, and requirements, including:

  • Shopify’s API License and Terms of Use
  • Shopify Partner Program Agreement
  • Shopify’s Acceptable Use Policy
  • Any additional terms or policies that Shopify may implement from time to time

Your use of the Application constitutes acceptance of these Shopify terms in addition to these Terms and Conditions.

API Usage and Limitations

We access Shopify’s APIs solely to provide the Application’s functionality to Merchants. Our use of Shopify’s APIs is subject to:

  • Rate limits and usage restrictions imposed by Shopify
  • Access scope limitations based on permissions granted by Merchants
  • Compliance with Shopify’s data handling and security requirements

We will not use Shopify’s APIs for any purpose other than providing the Application’s intended functionality.

Merchant Data Protection

Data Collection and Use

We collect and process Merchant Data solely for the purpose of providing the Application’s services to You. This includes:

  • Store configuration and product information necessary for the Application to function
  • Order data and customer information as required for our visualization and analytics features
  • Usage data to improve and maintain the Application

Data Handling Requirements

We comply with Shopify’s merchant data protection requirements:

  • We collect only the minimum Merchant Data necessary to provide our services
  • We do not use Merchant Data for our own commercial purposes unrelated to providing the Application
  • We implement appropriate security measures to protect Merchant Data
  • We will not sell, rent, or otherwise transfer Merchant Data to third parties without Your explicit consent and Shopify’s approval where required

Data Synchronization

Where applicable, we ensure that customer data collected through the Application is synchronized with Your Shopify admin to maintain data consistency and enable You to manage Your business effectively across multiple applications and services.

Data Retention and Deletion

We will retain Merchant Data only as long as necessary to provide our services or as required by law. Upon termination of Your account or upon Your request, we will delete Your Merchant Data in accordance with our Privacy Policy and applicable legal requirements, except where retention is required by law.

Service Provider Agreements

If we engage third-party service providers to help deliver the Application’s functionality, we ensure that each service provider:

  • Signs an agreement to protect any Merchant Data they may access
  • Limits their use of Merchant Data solely to providing services for the Application
  • Maintains the security and confidentiality of Merchant Data
  • Complies with all applicable Shopify terms and policies

We remain fully responsible for any service provider’s compliance with these Terms and applicable Shopify requirements.

Performance and Availability

Performance Standards

We strive to ensure that the Application:

  • Has minimal negative impact on Your store’s performance
  • Meets or exceeds Shopify’s Web Vitals and performance requirements
  • Loads efficiently within the Shopify admin interface
  • Provides responsive and reliable functionality

Availability

While we aim for maximum uptime, the Application’s availability may be affected by:

  • Scheduled maintenance and updates
  • Shopify Platform availability and performance
  • Third-party service dependencies
  • Force majeure events beyond our reasonable control

We will make reasonable efforts to provide advance notice of planned maintenance that may affect the Application’s availability.

Prohibited Uses

In addition to the content restrictions outlined elsewhere in these Terms, You may not use the Application to:

  • Transfer, share, or provide Merchant Data to unauthorized third parties
  • Circumvent Shopify’s payment processing or checkout systems
  • Engage in activities that violate Shopify’s terms or policies
  • Interfere with or disrupt the Shopify Platform or other merchants’ use thereof
  • Use the Application in a manner that could damage, disable, or impair Shopify’s services

Relationship with Shopify

Independent Developer

We are an independent developer and are not affiliated with, endorsed by, or acting as an agent of Shopify. The Application is our product, and we are solely responsible for its functionality, support, and compliance with these Terms.

Shopify Terms Precedence

In the event of any conflict between these Terms and Conditions and Shopify’s terms and policies, Shopify’s terms shall take precedence with respect to Your use of the Shopify Platform and our access to Shopify’s APIs.

Platform Changes

Shopify may make changes to its platform, APIs, or policies that could affect the Application’s functionality. We will make reasonable efforts to adapt the Application to such changes, but we cannot guarantee uninterrupted compatibility with all Shopify Platform updates.

Merchant Responsibilities

As a Merchant using the Application, You are responsible for:

  • Ensuring You have the right to grant us access to Your Merchant Data
  • Complying with all applicable laws and regulations in Your jurisdiction
  • Maintaining appropriate permissions and access controls for Your store
  • Providing accurate information for billing and account management
  • Notifying us promptly of any security concerns or unauthorized access

Data Privacy and Compliance

Privacy Policy

Our collection, use, and protection of Merchant Data is governed by our Privacy Policy, which complies with applicable privacy laws including GDPR, CCPA, and other relevant regulations. You should review our Privacy Policy to understand how we handle Your data.

Merchant Privacy Obligations

You remain responsible for compliance with privacy laws applicable to Your business, including:

  • Providing appropriate privacy notices to Your customers
  • Obtaining necessary consents for data collection and processing
  • Implementing required data protection measures for Your store

Billing and Payments

Shopify Billing Integration

If the Application includes paid features, billing is processed through Shopify’s billing system in accordance with:

  • Shopify’s billing policies and procedures
  • The pricing and payment terms displayed in the Application
  • Applicable taxes and fees as determined by Shopify

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: